The Next GCC Will Be Designed Around Intelligence, Not Just Headcount
India's GCC landscape is moving rapidly toward AI-led enterprise capability.
EY's GCC research reported significant investment momentum around agentic AI, while PwC describes Indian capability centres as increasingly supporting AI research, analytics, cybersecurity and enterprise-wide transformation. EY
This changes infrastructure planning.
A workplace designed only around laptops, email and standard business applications may not be sufficient for the next generation of GCC requirements.
AI Changes the Network
AI workloads can create significant movement of data between users, cloud platforms, storage environments and compute resources.
Network architecture therefore needs to consider higher bandwidth, lower latency, resilient connectivity and visibility.
AI Changes Compute
Some GCCs will consume AI entirely from cloud platforms.
Others may require on-premises GPU infrastructure, private AI environments or hybrid models.
Power, cooling, rack density, high-speed networking and storage architecture then become strategic design considerations.
AI Changes Data Governance
AI depends on data.
That makes questions around identity, classification, access, privacy, retention and data movement even more important.
AI readiness should therefore develop alongside data-security readiness rather than independently.
AI Changes Cybersecurity
AI creates opportunities for both defenders and attackers.
GCCs need architecture capable of protecting identities, endpoints, workloads, APIs, cloud resources and sensitive data while maintaining appropriate monitoring.
AI Changes the Workplace
AI-enabled collaboration, smart meeting environments, advanced development workloads and distributed global teams place greater demands on digital workplace infrastructure.
The modern GCC therefore connects network, cloud, security, AV, endpoints and support.
India's GCC Expansion Is Also Moving Beyond Traditional Hubs
The ecosystem is broadening. A September 2026 EY-CII report, for example, identified Coimbatore as already hosting more than 75 GCCs and potentially approaching 200 by 2032—illustrating the growth potential of emerging GCC locations beyond the traditional largest markets. EY
This creates an additional requirement: technology architecture needs to remain consistent even when capability centres expand across multiple Indian cities.
Infrastructure Is a Strategic GCC Decision
A global enterprise can change applications relatively quickly.
Replacing poorly planned physical and core infrastructure is harder.
GCC leaders should therefore design technology foundations around what the centre could become—not simply what it is at launch.
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