SLA-Backed Infrastructure AMC & Spares Support
Maximize hardware uptime, extend IT asset lifespan, and guarantee 24/7 spare parts replacement with Data Confiance enterprise AMC solutions.
Enterprise AMC Coverage Options
Tailored maintenance packages designed around your operational criticality and budget needs.
Non-Comprehensive AMC
Labor, Troubleshooting & Preventive Maintenance
- 24/7 Remote & On-Site Support
- Quarterly Preventive Maintenance
- Firmware & Patch Deployment
- Discounted OEM Spare Parts Rates
- Dedicated Account Manager
Comprehensive AMC
All-Inclusive Spares, Labor & Hardware SLA
- 100% Free Parts Replacement (SFPs, Disks, PSUs, Boards)
- 4-Hour On-Site Hardware Replacement SLA
- Standby Equipment Allocation
- 24/7/365 Emergency Incident Desk
- Quarterly Health & Security Audits
Resident Engineer AMC
On-Site Dedicated Engineer + Comprehensive AMC
- Dedicated Full-Time Resident Engineer at Site
- Immediate Incident Intervention (0 Min Waiting)
- Daily Operations & Port Management
- All-Inclusive Spares & Back-to-Back TAC
- Custom SLA & Penalty Clauses
What's Included in Data Confiance AMC
Comprehensive lifecycle maintenance services that eliminate unexpected downtime and hardware failure risks.
Quarterly Preventive Maintenance (PM)
Physical dusting, thermal imaging, power load checks, fan filter replacements, and log health diagnostics scheduled every 3 months.
Regional Spares Warehouses
Dedicated buffer inventory of critical SAN drives, RAM sticks, power supplies, SFPs, and switch line cards stored locally in regional depots.
OEM Back-to-Back TAC Coordination
Seamless ticket logging with Cisco TAC, HPE Pointnext, Fortinet, Dell ProSupport, and Microsoft for firmware bug fixes and RMA approvals.
Firmware & OS Patch Management
Controlled, scheduled firmware upgrades for switches, firewalls, and storage controllers to maintain security compliance without disruption.
Asset Lifecycle & EOS/EOL Audit
Proactive notifications on OEM End-of-Life (EOL) and End-of-Support (EOS) milestones to plan seamless tech refresh budgets.
Dedicated Resident Engineers
Option to deploy certified on-site engineers directly at your office or datacenter location for day-to-day IT operational support.
Supported Enterprise Hardware Brands
One unified AMC contract covering all major server, storage, networking, firewall, and power infrastructure manufacturers.
AMC SLA Commitment Tiers
Transparent contractual SLAs specifying exact times for initial engineer contact and hardware replacement.
| AMC Tier | On-Site Response SLA | Hardware Replacement SLA | Support Coverage | Preventive Audits |
|---|---|---|---|---|
| Platinum SLA | < 2 Hours | < 4 Hours (24/7) | 24/7/365 All Days | Monthly Health Checks |
| Gold SLA | < 4 Hours | Next Business Day (NBD) | 24/7 Remote / 8x5 Site | Quarterly Health Checks |
| Silver SLA | < 8 Hours | 48 Hours Advance Dispatch | 8x5 Business Hours | Bi-Annual Health Checks |
Request an AMC Quote / Renewal
Fill out your infrastructure details below for a customized AMC quote within 24 hours.
Connect with AMC Specialist
Our infrastructure contract team will evaluate your hardware inventory and provide a tailored AMC proposal.
AMC Support FAQs
Frequently asked questions regarding Data Confiance AMC policies, spare parts replacement, and SLA terms.
Infrastructure that performs. Security that endures.
Data Confiance designs, integrates and manages the technology foundations that keep modern enterprises connected, secure, resilient and ready to grow.
